Partner Program Guidelines | Simpro
Our Partner Networks are designed to generate opportunity for mutual benefit under three tiers: Registered, Select, and Premier. While some tiers offer increased levels of engagement – and with it, benefits and requirements – we believe all partners are strategically valuable to Simpro Group and our community.
Registered Partner
These partnerships are most common and are usually the initial level that partners consider when becoming a partner. Several of these benefits are outlined below, but grouped into Marketing, Sales, Technology & Enablement, and Support, which Registered partners can take advantage of on a self-service basis.
Select Partner
These partnerships utilize many of the same offerings and benefits provided to Registered partners, however they also match partners with a dedicated Partner Manager. The Partner Manager will create and administer an annual plan to help you leverage valuable Simpro Group opportunities.
Premier Partner
These relationships require significant investment and coordination on both ends to deliver on a shared value proposition and unique business case. This will ultimately convey material benefits for the Partner and ecosystems. These relationships are by invitation only and typically evolve from Registered and Select partnerships.
If you’re unsure of how you want to proceed when engaging the Partner program, we recommend Registered or Select as your entry point. If you’re interested in discussing the strategic possibilities of Premier level, please engage your Partner Manager or email partnersupport@simpro.co with any questions.
Partner network benefits
The benefits each Partner Network provides will vary based on partner category, but include support, technology, enablement, communications, documentation, legal governance, measurement & reporting, financial incentives, marketing, and sales benefits.
Partners may choose from the modules below to best suit their needs.
More than one module may be chosen.
| Partner Program Modules | ||
|---|---|---|
| Service Providers | ||
| MARKETING BENEFITS | Access to brand assets including official partner badge | |
| Listing on Simpro Partner Directory (Simpro website)* *Technology partners may also be listed on the Simpro Integrations Directory. *Premier partners may include backlinks *Available for Simpro Partners only. BigChange, ClockShark and AroFlo still to come. |
||
| Invitation to sponsor and attend hosted events | ||
| Eligible to receive Partner Marketing support for partner-led marketing activities | ||
| Eligible to be included in marketing activities such as communications, events, webinars and thought leadership. | Select and Premier Only | |
| SALES BENEFITS | Inclusion in internal Sales training and enablement | |
| Deal registration and reporting in Simpro Group Partner Portal | ||
| Receive referral fees for net-new Qualified Referrals* Registered: 10% of MRR, Select: 20% of MRR, Premier: Bespoke percentage |
||
| Receive partner-exclusive discount on Simpro Group subscriptions to net-new Qualified Leads* | ||
| Partner opportunity to create on-demand sales enablement session (no more than 20 minutes) shared with Simpro Group GTM teams | Premier Only | |
| *Partners may elect to receive one (1) Financial benefit only, either referral fees OR a discount on Simpro Group subscriptions for referred customers or Qualified Leads. Partners cannot receive both. | ||
| TECHNOLOGY AND ENABLEMENT BENEFITS | Access to Simpro Group Partner Portal with on-demand resources and training | |
| Access to Partner-exclusive training courses, webinars and learning resources, with ability to earn Partner Endorsement badges | ||
| Access to Sandbox licenses | ||
| Access to Customer Builds (with customer permission) | ||
| SUPPORT | Access to Simpro Group Partner Portal | |
| Access to Partner Support Team | ||
| Access to "Office Hours" sessions with Simpro Group team members | ||
| Access to a Partner SME that can advise on how to effectively utilize and integrate Simpro Group solutions | ||
| Dedicated Partner Manager | Select and Premier only | |
| Joint business plan development and quarterly business reviews with your Partner Manager | Premier only |
PARTNER PROGRAM REQUIREMENTS
Technology Partners
- Register for the Partner Program and sign Partner Program agreement
- Maintain up-to-date Partner Directory Listing, if applicable
- Dedicated branding on Partner website (Select and Premier only)
- Quarterly QBR with regional Partner Manager (Premier only)
- Quality Control: If Partner has built an integration to any Simpro Group Platform, Partner will maintain an up-to-date integration, and will update the compatibility of their integration within 30 days of any major release
- Customer Service: Partner will handle all direct communications and services to and from Customers with regard to their integration and offering
- Issue resolution: Partner will make efforts, with appropriate escalation to senior management, to provide a resolution for any problem as soon as is commercially reasonable, but no later than five (5) business days.
- Professionalism: Partner shall not diminish or damage the reputation or goodwill of Simpro Group or its products
- Partner will maintain positive feedback from mutual customers. Those that receive consistent negative feedback or reviews will be removed from the Partner Program.
- Applicable revenue share/ referrals / Information/Data share as per agreement
Service Providers
- Register for the Partner Program and sign Partner Program agreement
- Maintain up-to-date Partner Directory Listing, if applicable
- Dedicated branding on Partner website (Select and Premier only)
- Quarterly QBR with regional Partner Manager (Premier only)
- Customer Service: Partner will handle all direct communications and services to and from Customers with regard to their services and offering
- Issue resolution: Partner will make efforts, with appropriate escalation to senior management, to provide a resolution for any problem as soon as is commercially reasonable, but no later than five (5) business days.
- Professionalism: Partner shall not diminish or damage the reputation or goodwill of Simpro Group or its products
- Partner will maintain positive feedback from mutual customers. Those that receive consistent negative feedback or reviews will be removed from the Partner Program.
- Revenue generation minimums:
| Revenue Generation Minimums | Registered | Select | Premier |
|---|---|---|---|
| Closed Won Opportunities* | n/a | 10+ | Invite Only |
*"Closed Won Opportunities" metric is defined as a customer who enters into a binding order for Simpro products within 6 months of referral.
Accountancy Partners
- Register for the Partner Program and sign applicable Partner Program agreement
- Maintain up-to-date Partner Directory Listing (if applicable)
- Dedicated branding on Partner website (Select and Premier only)
- Quarterly QBR with regional Partner Manager (Premier only)
- Customer Service: Partner will handle all direct communications and services to and from Customers with regard to their services and offering
- Issue resolution: Partner will make efforts, with appropriate escalation to senior management, to provide a resolution for any problem as soon as is commercially reasonable, but no later than five (5) business days.
- Professionalism: Partner shall not diminish or damage the reputation or goodwill of Simpro Group or its products
- Partner will maintain positive feedback from mutual customers. Those that receive consistent negative feedback or reviews will be removed from the Partner Program.
- Partner shall accurately and ethically discuss any applicable discounts on eligible products only, as per Partner Program agreement
- Partner shall not publish or advertise the discount on any public channels. Discount must be discussed directly with Qualified Leads only.
Industry/Inventory Supply/Government/Other
- Register for the Partner Program and sign applicable Partner Program agreement
- Maintain up-to-date Partner Directory Listing (if applicable)
- Additional Requirements may apply based on Partnership agreement signed. Please speak to your Partner Manager for additional information or email partnersupport@simpro.co.