Field Service Management Software | Simpro AI-First Platform

25%Increase in

Revenue

10xFaster Job

Estimates

30%Increase in

Productivity

Platform Intelligence

Your field service management software has always known your business. Now it can talk to you about it. AI is at the core of Simpro Lightning, accompanied by a thinking, always working, always optimizing business partner, Cooper.

Ask Cooper anything in natural language and get a clear, direct answer in seconds. No dashboards. No analysts. No waiting.

[See it in action

What is Simpro Lightning?

The power of a full team without the headcount

Simpro Lightning is the AI built into your FSM platform. It doesn't replace the way you work — it gives your business capabilities you've never been able to staff. Lightning manages reporting, technician training, job prep, documentation and customer communication. AI agents that run jobs you couldn't hire for.

JustAskFieldReadyJobReadyJobScribeJobBriefTwo-Way MessagingGPS Time Tracking

Conversational Business Intelligence

JustAsk

JustAsk connects to your Simpro data and lets you ask any question in natural language. No reports to build, no dashboards to dig through, no analyst required.

Trade owners spend 5–10 hours a week on manual reporting. JustAsk gets that time back and replaces guesswork with answers.

SP-JustAsk from Simpro on Vimeo

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Training & Onboarding Agent

FieldReady

FieldReady AI trains every technician on your processes, your system, and your way of working automatically. New hires get structured, consistent training without pulling a manager off the tools. No trainer required. New techs ramp in days, not weeks. Turnover costs less. And every technician works your way from day one.

Replacing a technician costs $15,000–$25,000. FieldReady protects that investment.

SP-FieldReady_edited from Simpro on Vimeo

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Job Preparation Agent

JobReady

Before every job, JobReady AI briefs the assigned technician — pulling job history, site notes, parts requirements, and context from previous visits, and delivering it in a clear pre-job brief. No manual prep. No calls to the office.

Technicians show up prepared. First-time fix rates climb. Return trips drop.

JobReady from Simpro on Vimeo

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Documentation Agent

JobScribe

JobScribe AI captures what happens on site in real time. Technicians talk — the system writes. Labor hours, materials used, observations, and compliance notes are captured and filed without the technician touching a keyboard.

30–60 minutes of admin time back per technician, per day. Fewer billing disputes. No missing paperwork. Every job documented the moment it's done.

JobScribe from Simpro on Vimeo

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Customer Summary Agent

JobBrief

When a job closes, JobBrief AI generates a professional post-job summary and sends it to the customer automatically. Every job. No manual follow-up. No chasing the tech to write it up.

Customers get a clear record of what was done. Disputes drop 25–35%. Payments arrive 15–20 days faster. Your business looks professional without anyone doing the extra work.

JobBrief from Simpro on Vimeo

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Customer Communication Feature

Two-Way Messaging

Two-Way Messaging sends automated SMS updates to your customers at every stage of the job. Confirmations, on-the-way alerts, and status updates go out directly from Simpro. No extra app. No manual follow-up. No one chasing the tech to send a message.

98% of texts are read. Missed appointments drop. Customers stay informed without your office staff lifting a finger.

Two way messaging from Simpro on Vimeo

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Automated Time Verification Feature

GPS Time Tracking

GPS Time Tracking uses AI to prompt technicians on arrival and departure, automatically verifying timesheets against location data. No time cards. No manual entry. No disputes about hours worked.

Untracked labor costs disappear. Payroll disputes drop. You stop losing billable time to inaccurate records without asking anyone to do anything differently.

GPS Time Tracking from Simpro on Vimeo

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Simpro Lightning keeps getting smarter.

With FastCash and Delight already delivering value today, upcoming agents like Pulse CSR will help answer calls, book appointments, and manage customer conversations around the clock.

More agents are on the way.

Delight

Delight helps automate customer follow-up between jobs, so field service businesses can build stronger relationships and drive repeat work.

[Meet your customer marketing agent

Fast Cash

FastCash chases your outstanding invoices automatically, so late payments follow up themselves.

[Explore automated invoice follow-up

How Simpro Field Service Management Software Works

Simpro connects your office and field teams on a single platform, from estimating and scheduling to job execution, invoicing, and reporting. Technicians work from mobile, the office stays in sync in real time, and your financials close faster with direct accounting integration. Every job, every technician, every dollar — visible and under control.

Project Estimating & Bid Management

Estimate & Quote

Build detailed estimates for complex trade projects with live supplier pricing and structured workflows. Submit competitive tenders and protect your margins from day one.

Bid with confidence. Win without cutting corners.

[Learn more about Estimating and Quoting

Strategic Resource & Labor Allocation

Schedule & Dispatch

Coordinate large crews across multi-stage projects with clear visibility into labor capacity and schedules. Put the right people on the right phase — and keep work moving.

No idle labor. No missed milestones.

[Learn more about Scheduling & Dispatching

Project Variation & Margin Protection

Execute & Capture

Record site variations, log additional labor and materials, and secure client approvals from the field. JobScribe captures it all in real time so nothing falls through the cracks when scope shifts.

Every variation captured. Every billable dollar protected.

[Learn more about Simpro Mobile

Financial Progress Billing & Retention

Invoice & Get Paid

Generate progress claims based on work completed, track retention, and stay aligned to contract terms. JobBrief delivers a professional post-stage summary to your client automatically — disputes off the table.

Get paid on time, every stage, every project.

[Learn more about invoicing

[Learn more about payments

Project WIP & Profitability Analysis

Report & Improve

Track WIP, labor productivity, and material spend against budget in real time across active projects. Ask JustAsk "Which projects are trending over budget?" — and get the answer before it becomes a problem.

Stay ahead of budget blowouts before they hit the bottom line.

[Learn more about Reporting & Business Intelligence

Field Service Sales & Quoting

Estimate & Win

Quote jobs on the spot with pre-built assemblies that bundle labor and materials. Field technicians generate professional quotes, capture digital signatures, and move straight into the work — no office delays, no lost approvals.

Win more work without leaving the site.

[Learn more about Estimating and Quoting

Dynamic Dispatching & Fleet Coordination

Schedule & Dispatch

Assign the closest qualified technician, optimize routes, and keep your team moving between sites. More billable hours, less windshield time.

Do more jobs per day without adding headcount.

[Learn more about Scheduling & Dispatching

Real-time Field Data & Compliance

Execute & Capture

Technicians get full job history on mobile, log labor and materials, and complete safety checklists on-site. JobScribe captures notes in real time as they talk — no keyboard, no missed details.

Every job documented. Nothing falls through the cracks.

[Learn more about Simpro Mobile

Service Billing, Payments & Accounting Integration

Invoice & Get Paid

Invoice the moment the job closes and collect payment before your tech leaves the site. JobBrief sends the customer a professional post-job summary automatically — no disputes, no chasing.

Shorter payment cycles, less cash tied up in the field.

[Learn more about invoicing

[Learn more about payments

Trade Performance & Business Reporting

Report & Improve

See which jobs are driving profit and which are costing you time. Ask JustAsk a question in plain English and get the answer in seconds — no reports, no dashboards.

Know what's working. Fix what isn't. Fast.

[Learn more about Reporting & Business Intelligence

Industries we serve


Electrical](/content/industries/electrical-software/index.html)


Plumbing](/content/industries/plumbing-software/index.html)


HVAC](/content/industries/hvac-software/index.html)


Security](/content/industries/security/index.html)


Fire Protection](/content/industries/fire-protection-software/index.html)


View All](/content/industries/index.html)

Integrations

Connect the tools your field service team uses

Simpro connects directly with QuickBooks, Xero, and your payment tools, keeping field operations, invoicing, and accounting in sync without manual re-entry. Most customers find they can consolidate onto one platform and drop the tools they no longer need. Less duplication. Less admin. Less software sprawl.

[...and more

View all integrations

250,000+ users across 23 countries

Why field service leaders choose Simpro

Read their stories

Increased Revenue

“
Before Simpro, we were constantly fighting against fragmented systems—tools that didn’t talk, estimates we couldn’t trust, and profits slipping away. With Simpro’s integrated platform, we finally got clarity.

Amy Carnrick

Former CEO, Foster Plumbing

Field-First Solutions

“
Techs can see their entire schedule, create quotes, assign parts to a job from their truck, track drive time versus onsite time and update field notes and attachments, all from their iPhones.

Frank Bauer

Proguard Protection Services

24/6 Customer Service

“
We always have a direct line to Simpro via chat and if they need additional time to sort an answer, they quickly follow up via email.

Denise Cummings

Orion Security Solutions

Increased Revenue

“
Our overhead costs are now hugely reduced which enables us to take on more staff in the field that earn us more money.

Darren Thorne

DT Fire Systems

Improved Efficiency

“
Simpro has helped us double our profit margins, speed up quoting by 20X, and reduce admin to zero. It’s given us the visibility and systems we need to grow properly and build the plumbing business we always wanted.

Byron Slabbert

Zebra Plumbing

Read their stories

What Is Field Service Management Software?

Field service management software helps trade businesses manage work from first customer request through quote, schedule, dispatch, field execution, invoicing, payment and reporting. Simpro brings service, project work, customer communication, job costing, inventory, integrations and AI-assisted operations into one platform so field and office teams can run work with fewer disconnected tools.

Frequently Asked Questions

What does field service management software include?

Field service management software includes the tools to run jobs from quote to invoice: estimating, scheduling, dispatch, mobile field work, work orders, inventory, invoicing, reporting, asset maintenance, and accounting handoffs. Simpro's field service management software keeps office and field teams working from one live system; Infinite Audio Video Solutions summed it up: "Simpro does all of it and brings it all together."

How do I choose the best field service management software?

Choose field service management software built for your trade, easy for technicians to use, connected to accounting, and strong enough to show scheduling, job costing, mobile work, invoicing, and reporting in one place. Simpro's best FSM software guide covers buyer criteria, and TEAMWired proves field adoption with quote time reduced from two hours to 30 minutes and invoicing admin down 90%.

What is the difference between CRM and field service management software?

A CRM manages leads, contacts, pipeline, and customer history. Field service management software manages the operational work after a job is won: scheduling, dispatch, work orders, field updates, estimating, inventory, invoicing, compliance, and reporting. Simpro's CRM for field service sits inside a broader FSM platform, so customer data and job delivery stay connected instead of split across systems.

How much does field service management software cost?

Field service management software cost depends on team size, workflows, add-ons, implementation scope, and support needs. Simpro uses custom pricing, so Simpro pricing is the right quote path. For value proof, South Island Electrical said, "We've cut admin, improved compliance and grown our margins by 35%."

Who uses field service management software?

Field service management software is used by businesses that send teams to job sites and manage work before, during, and after each visit. That includes electrical, plumbing, HVAC, fire protection, security, low-voltage, solar, facilities, commercial maintenance, and AV teams. Simpro's industry pages and customer stories show the fit across growing contractors and larger operators.

Can Simpro manage both service and project work?

Yes. Simpro manages both service jobs and project work, including maintenance visits, recurring asset work, multi-stage projects, progress billing, purchasing, and profitability tracking. Its project management software connects with service workflows, and James Frew added 20% more field staff without adding admin headcount while cutting purchase-order handling time by 80%.